Refund and Cancellation Policy

1. Free services

Account creation, talent profiles and free audition applications carry no charge and need no refund.

2. Which fees apply

A fee applies only where a listing, event or service clearly shows a price. The exact amount, applicable taxes and what the fee covers are displayed before you pay, and you must accept these terms at checkout.

3. Cancellation by you

Paid event registrations may be cancelled for a full refund up to 7 days before the event date. Within 7 days of the event, fees are non-refundable where legally permissible, because slots and arrangements have been committed. For other services (such as photoshoots or portfolio services), cancellations made at least 48 hours before the scheduled session are refunded in full; later cancellations are non-refundable where legally permissible. Any service-specific terms shown at checkout take precedence.

4. Postponement or cancellation by us

If we postpone an event, your registration moves to the new date and you may instead request a full refund within 7 days of the postponement notice. If we cancel an event or cannot provide a paid service, you receive a full refund.

5. Fee does not affect selection

Selection outcomes are never grounds for, or affected by, a refund. Not being shortlisted does not create a right to a refund of a service you received.

6. How refunds are processed

Request a refund through the Contact Us page or WhatsApp quoting your order reference. Approved refunds are issued through Razorpay to the original payment method, normally within 5–7 working days of approval depending on your bank. Refund status appears under My Payments.

7. Duplicate or failed payments

If you are charged twice or money is deducted for a failed payment, contact us with your order reference and the duplicate amount will be refunded in full.

8. Your statutory rights

Nothing in this policy excludes or limits any refund, remedy or right available to you under the Consumer Protection Act, 2019 or other applicable law.

9. Contact

Grievances and requests can be raised through our Contact Us page or on our official WhatsApp number +91 98210 01279. We acknowledge grievances within 48 hours and aim to resolve them within 30 days.